We accept refunds and exchanges under the following condition:
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for an exchange on unused items, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
We only replace items if they are defective or damaged, and only refund if you have an allergic reaction.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
Instructions for returns
Our customer service team will respond to your request within 48 hours, and provide further instructions.
If a refund or exchange is granted for any of the above criteria, you will be issued with a Reply Paid box in which to pack your product. Please ensure you pack the goods securely and carefully to avoid damage.
A copy of your sent email must be included in with the package.
Please allow up to 10 working days for us to receive the goods and provide you with a refund or exchange.
If your return is for goods that are unopened and in original saleable condition, you will be required to organise your own shipping of the goods unless payment was made via a PayPal account with Free Return Shipping activated (read more about PayPal Free Return Shipping here
). Shipping costs are non-refundable.
Note that perfume cannot travel by air, and must be sent via Australia Post with a "road shipping only" sticker attached (available from Australia Post), or DHL/Fedex for international orders.
You should mail your product to:
House of Oils
1-8 Napier Rd
Queensland Australia 4562
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.